Investment date: 12 June 2008 Shareholdings: 40% Headquarters: Abu Dhabi, UAE
A World of Opportunities...
Building on Fullerton Financial Holdings' unique business approach and its desire to cater to each customer's unique needs, an opportunity was recognized in the United Arab Emirates' (UAE) financial services sector. UAE ranks amongst the best performing economies of the world, enjoying rapid economic expansion underpinned by favourable macro-economic fundamentals arising from strong GDP and population growth. With the emergence of the UAE as a major regional hub with influence over a catchment of over 1.5 billion people in the neighbouring countries, this growing population is very diverse, and hence the financial needs tend to be very specific for different segments. Based on a detailed assessment of the market, FFH found that despite the existence of 46 banks in the UAE, large segments of the population still remain un–served or under–served.
Recognising the need for a financial institution which truly cares about its customers, and is available to serve all communities, FFH entered into a strategic partnership with Mubadala Investment Company PJSC, Waha Capital PJSC (formerly known as Oasis International Leasing Company PJSC), and A.A.Al Moosa Enterprises LLC, with 40% ownership by FFH. "Dunia Finance LLC" or "dunia", as it is more commonly known, was created. This was a significant event as it saw two of the largest government owned investment companies, Temasek of Singapore and Mubadala of Abu Dhabi come together as partners in their maiden financial services venture in the UAE.
dunia's strategy is to address the current gap that exists in terms of coverage and penetration of financial products and services, by building a customer–centric, relationship–based business model focused on serving the large un–served and under–served customer segments, in–line with the unique value proposition for each customer segment which was identified through market research. Dunia's aspiration is to be a complete financial solutions provider for its target customer segments across the UAE. Dunia will cater to the salaried mass market, mass affluent, affluent, self-employed mass market and the SME customer segments.
Today, dunia is a leading financial institution in the UAE with over 2,000 employees, 19 financial centers, and is known for known for its unique customer-centric business model which is technology assisted, work-flow automated, and Credit & Analytics enabled. As a company, dunia is knowledge oriented and futuristic in its outlook, focusing on new age technology and investing heavily to transform its technology capabilities through the introduction of leading-edge solutions, including mobility solutions and social media channels, which enables deeper customer insights and allows for rapid deployment of customised offerings. dunia focuses on offering holistic financial and service solutions to customers and enhances customer value through product and service excellence. dunia has achieved many awards in recognition of its strong leadership and various achievements. The company seeks growth through deepening of existing segments, expansion to new customer segments, new product offerings as well as geographic expansion.
What does dunia mean?
dunia means the world in many languages - Arabic, Urdu, Hindi, Malaysian, Bengali, Turkish, Indonesian, Tagalog, Hausa, Swahili, Punjabi and Pashto.
We are named dunia because we want to mean 'the world' to someone. We believe we can change the way people see life, and put a smile on someone's face.
Financial & Operating Highlights
| Branches ||19||19 ||19 ||19 |
| Employees ||2,022||1,750 ||880 ||904 |
| Total Assets ||871||840 ||579 ||373 |
| Shareholders Equity ||277||279 ||225 ||157 |
| Net Income ||27||82 ||66 ||40 |
| ROE % ||9.6||32.3 ||34.6 ||29.3 |
Further information can be found at the website www.dunia.ae
Mr Rajeev Kakar
Chief Executive Officer
Mr Kakar joined FFH in January 2006 and headed the Consumer Banking businesses globally for all its Bank and Financial Services Investments and Holdings. He is also the Founder Managing Director and CEO of dunia. Prior to joining FFH, Mr Kakar was the Regional Head & CEO for Citibank's Global Consumer Bank, managing the Turkey, Middle East and Africa region, based out of Dubai. Mr Kakar was also a Director on the CEMEA Board of Visa International from July 2004 - February 2006. With nearly two decades of experience in the Banking Industry, Mr Kakar has expertise in enterprise management in diverse environments, turn-around management, and hands-on experience in the functional areas of General Management, Finance, Operations, Marketing, Sales and Credit.
Mr Kakar joined Citibank in 1987 in India. In 1998, Mr Kakar started the Citigroup/ Suzuki (Maruti) joint venture finance company in India and ran this highly successful enterprise as its founding Managing Director and as the CEO for over two and a half years. In 2000, Mr Kakar was appointed the Country Head for Citibank in Egypt, where he launched the Consumer Bank. Mr Kakar relocated to Turkey in 2002 as Citibank's Cluster Country Head & CEO, for Turkey and Egypt. His role was expanded further and in 2003 when he took on the role of Regional Head & CEO for Citibank, managing the rapidly growing and complex markets of Turkey, Middle East, Pakistan and Africa.
Mr Kakar is currently a member of the Global Advisory Board for the University of Chicago Booth School of Business. He is also a member of the Global Advisory Board of the Association of External Search Consultants, USA since 2012, the Industry Advisory Board of SP Jain School of Global Management since 2011 and the Indian Institute of Management (PAN IIM Network) Alumni Board in the UAE, since 2011. He holds a Bachelor in Technology and in Mechanical Engineering from the Indian Institute of Technology (IIT) Delhi and a Master in Business Administration, focusing on Marketing and Finance, from the Indian Institute of Management (IIM) Ahmedabad.